---
title: ThriveDesk Blog
canonical: "https://www.thrivedesk.com/blog/"
author: ThriveDesk
description: "Guides, comparisons, and resources for customer support teams."
categories: [page]
---

# The Customer Support Blog

Posts: 362 | Authors: 3 | Last updated: Oct 30, 2026

## Featured

Sep 3, 2026 12 min

### [Best Help Desk Software with MCP Support in 2026: 10 Picks](https://www.thrivedesk.com/blog/best-help-desk-software-with-mcp-support/)

Compare 10 options for help desk software with MCP support: replies, permissions, and plan limits. Vendor docs checked September 21, 2026.

Author/

Parvez Akther

Tags/

Comparison

Jun 9, 2026 4 min

### [The Case of Meilisearch Missing ID](https://www.thrivedesk.com/the-case-of-meilisearch-missing-id/)

At ThriveDesk we use Meilisearch to keep search over customer conversations fast — until a reindex job started dropping documents with a cryptic missing-ID error. Heres how we tracked it down.

Author/

Rijoanul Hasan

Tags/

Engineering

Mar 1, 2026 15 min

### [How to Create a Multivendor Marketplace with Dokan](https://www.thrivedesk.com/how-to-create-a-multivendor-marketplace/)

A multivendor marketplace allows many independent sellers to list and sell products on the same eCommerce platform. This model has become a popular platform for both sellers and buyers due to many…

Author/

Zannatun Nime

Tags/

Resources

## What's new

[View full changelog](https://www.thrivedesk.com/changelog/)

-   Jun 11, 2026

    ### [The Editor, Rebuilt](https://www.thrivedesk.com/changelog/new-editor/)

    A rebuilt editor for replies, notes, and drafts — with the features you asked for.

    Tags/

    Changelog

-   May 21, 2026

    ### [Bring Your Own AI Key](https://www.thrivedesk.com/changelog/bring-your-own-ai-key/)

    ThriveDesk runs AI Assist, Summarization, and Auto-replies on our managed models by default. With Bring Your Own Key (BYOK), you can connect your own API credentials from a major AI provider and run those features on the model your team prefers.

    Tags/

    Changelog

-   Apr 23, 2026

    ### [Introducing Block Rules and Spam Protection](https://www.thrivedesk.com/changelog/introducing-block-rules-and-spam-protection/)

    Your inbox should only have conversations worth having, keep the noise out.

    Tags/

    Changelog

## Articles \[362\]

-   Feb 17, 2026 21 min

    ### [The Complete WooCommerce Customer Support Stack: From Help Desk to AI](https://www.thrivedesk.com/woocommerce-customer-support-stack/)

    Learn how to build a WooCommerce customer support stack with AI: order data in tickets, live chat, self-service, automated order status and reporting.

    Parvez Akther

    Customer Support

-   Feb 16, 2026 11 min

    ### [AI Customer Service Software for Ecommerce: How It Works and What to Buy](https://www.thrivedesk.com/guide-to-ai-in-customer-support/)

    Learn how AI customer service software for ecommerce works, what an AI agent does with order data, and how seven tools compare on AI pricing.

    Parvez Akther

    Customer Support

-   Nov 17, 2025 12 min

    ### [6 Best Tawk.to Alternatives in 2026 (Tested & Compared)](https://www.thrivedesk.com/tawk-to-alternatives/)

    Compare six Tawk.to alternatives on what's included past live chat, how each one charges, and where the free plans stop. Prices checked September 2026.

    Parvez Akther

    Comparison

-   Oct 26, 2025 11 min

    ### [7 Best Live Chat Software for Small Business in 2026 (Compared)](https://www.thrivedesk.com/best-live-chat-software-for-small-business/)

    Compare 7 live chat software for small business in 2026 on price, free plans, AI chatbots and store integrations. Every price checked September 2026.

    Parvez Akther

    Comparison

-   Oct 25, 2025 12 min

    ### [6 Best Drift Alternatives for Ecommerce Teams in 2026](https://www.thrivedesk.com/drift-alternatives/)

    Compare six Drift alternatives for ecommerce teams at small and midsize stores, with current pricing, integrations, AI, and support workflows.

    Parvez Akther

    Comparison

-   Oct 25, 2025 11 min

    ### [6 Best LiveChat Alternatives for Ecommerce Teams in 2026](https://www.thrivedesk.com/livechat-alternatives/)

    Compare six LiveChat alternatives for ecommerce teams on per-person pricing, store integrations, and what counts as a separate product.

    Parvez Akther

    Comparison

-   Oct 23, 2025 15 min

    ### [6 Best Zoho Desk Alternatives for Ecommerce Teams in 2026](https://www.thrivedesk.com/zoho-desk-alternatives/)

    Compare six Zoho Desk alternatives for ecommerce support: pricing, ecosystem lock-in and store integrations. Checked September 2026.

    Parvez Akther

    Comparison

-   Oct 5, 2025 7 min

    ### [Freshdesk vs Zendesk: Which Fits Your Ecommerce Team in 2026?](https://www.thrivedesk.com/freshdesk-vs-zendesk/)

    Compare Freshdesk vs Zendesk for small ecommerce support teams on pricing, live chat, and AI costs, then see where ThriveDesk fits your store.

    Parvez Akther

    Comparison

-   Oct 5, 2025 11 min

    ### [5 Best Freshdesk Alternatives for Ecommerce Teams in 2026](https://www.thrivedesk.com/freshdesk-alternatives/)

    Compare five Freshdesk alternatives for ecommerce teams on per-agent pricing, AI add-on fees, and store integrations. Checked August 2026.

    Parvez Akther

    Comparison