--- title: "Parvez Akther | ThriveDesk Blog – Page 3" canonical: "https://www.thrivedesk.com/author/parvez/page/3/" author: "ThriveDesk" description: "ThriveDesk blog posts by Parvez Akther, page 3 of 12." categories: [page] --- ![Parvez Akther](https://www.thrivedesk.com/_astro/parvez.D6nO2bZR_Z1z7KL.webp) [Blog](https://www.thrivedesk.com/blog/) / Author # Parvez Akther Writes about customer support, ecommerce, and getting more out of a lean support stack. 212 posts [@parvezvai on X](https://twitter.com/parvezvai) ## Posts by Parvez Akther - May 14, 2024 11 min ### [What Does Great Customer Service Mean to You?](https://www.thrivedesk.com/what-does-great-customer-service-mean-to-you/) Have you ever checked into an overnight hotel room to find chocolates on the bedspread and warm towels in the bathroom?  Perhaps you’ve been to a restaurant where you received a complimentary… Customer Support - May 13, 2024 2 min ### [New Ticket, Live Chat and Responsive UI](https://www.thrivedesk.com/new-ticket-live-chat-and-responsive-ui/) Today we’re rolling out three game-changing improvements to streamline your support workflow and boost agent productivity. New Ticket/Conversation View Designed for maximum efficiency, our revamped… Product Updates - May 12, 2024 21 min ### [15 Qualities of a Good Customer Service Representative](https://www.thrivedesk.com/qualities-of-a-good-customer-service-representative/) A Customer Service Representative (CSR) is the first contact for customers needing help with a company's products or services. They handle inquiries, solve problems, and ensure customer happiness.… Customer Support - May 8, 2024 16 min ### [15 Actionable Tips for Customer Service](https://www.thrivedesk.com/tips-for-customer-service/) When it comes to customer service, advice is abundant, yet everyone keeps the really helpful tips to themselves. Call it “keeping a competitive edge” or downright greed, but we at ThriveDesk see… Customer Support - May 6, 2024 11 min ### [Customer Service Response Time: How Fast Should an Online Store Reply?](https://www.thrivedesk.com/fast-response-time/) Learn the response time an online store should hit on email, chat and social, what slows replies down, and how saved replies and AI drafts help. Customer Support - Apr 29, 2024 11 min ### [Intercom Pricing in 2026: Seats, Fin AI Costs and Cheaper Options](https://www.thrivedesk.com/intercom-pricing/) See Intercom pricing in 2026: seat plans, Fin at $0.99 per outcome, the monthly bill at 500 and 2,000 outcomes, and cheaper Fin alternatives. Resources - Apr 25, 2024 17 min ### [Customer Feedback Management: How to Manage Customer Feedback? (Guide)](https://www.thrivedesk.com/customer-feedback-management-guide/) Customer feedback is akin to a treasure chest, unlocking insights into your business's heartbeat. With every critique and commendation, customers shape the evolution of your products and services. In… Customer Support - Apr 23, 2024 12 min ### [Implementing Customer Service Policies That Drive Loyalty: Examples and Lessons](https://www.thrivedesk.com/customer-service-policies-that-drive-loyalty/) In today's fiercely competitive business landscape, customer loyalty has become a coveted asset for organizations across industries. Retaining customers and fostering long-lasting relationships is… Customer Support - Apr 18, 2024 19 min ### [What is Real Time Customer Service and Why it is so Crucial?](https://www.thrivedesk.com/what-is-real-time-customer-service/) I’m not going to start off with some clever analogy to give you a working idea of real time customer service or even a humorous real-life example of how real time customer service is relevant today.… Customer Support - Apr 16, 2024 11 min ### [Customer Success Vs Customer Service: Complete Guide](https://www.thrivedesk.com/customer-success-vs-customer-service/) Imagine you're a loyal customer of a leading software company. You've been using their products for years, but recently ran into a technical issue that left you feeling frustrated and unsure of where… Customer Support - Apr 8, 2024 29 min ### [What is Trouble Ticket Software: A Complete Guide](https://www.thrivedesk.com/trouble-ticket-software/) Are you drowning in a sea of customer inquiries? Are you struggling to keep track of customer issues bouncing around your inbox or lost in phone calls? Dreading that eventual bad customer review on… Customer Support - Apr 3, 2024 12 min ### [15 Better Ways to Say "Sorry for the Inconvenience" (With Templates)](https://www.thrivedesk.com/how-to-say-sorry-for-the-inconvenience/) Learn why "sorry for the inconvenience" reads as a brush-off and what to say instead: 15 alternatives by situation, 5 email templates and a table. Customer Support - Mar 31, 2024 11 min ### [5 Best Live Chat Software for Credit Unions in 2026 (Compared)](https://www.thrivedesk.com/best-live-chat-software-for-credit-union/) Compare 5 live chat software for credit unions in 2026 on pricing, member chat and what to ask about data security. Checked September 2026. Comparison - Mar 25, 2024 11 min ### [7 Best Live Chat Software for Healthcare in 2026 (Compared)](https://www.thrivedesk.com/best-live-chat-software-for-healthcare/) Compare 7 live chat software for healthcare in 2026 on pricing, patient texting and what to ask about HIPAA. Checked September 2026. Comparison - Mar 21, 2024 11 min ### [7 Best Live Chat Software for Banking in 2026 (Compared)](https://www.thrivedesk.com/best-live-chat-software-for-banking/) Compare 7 live chat software for banking in 2026 on pricing, account context and what to ask about PCI and SOC 2. Checked August and September 2026. Comparison - Mar 19, 2024 11 min ### [7 Best Live Chat Software for Startups and SaaS Teams in 2026](https://www.thrivedesk.com/best-live-chat-software-for-startups/) Compare 7 live chat software for startups in 2026 on price, per-seat cost and AI usage fees. Every price checked on vendor pages in 2026. Comparison - Mar 12, 2024 2 min ### [February Release Notes: WordPress Plugin 2.0, New Auth, Onboarding, and More](https://www.thrivedesk.com/release-notes-feb-2024/) WordPress Plugin 2.0 A lot of our customers found us from WordPress plugin directory and initial experience with our plugin wasn't up to scratch. Now, when you install ThriveDesk and connect it with… Product Updates - Mar 5, 2024 11 min ### [10 Best Live Chat Software for Ecommerce Stores in 2026](https://www.thrivedesk.com/best-live-chat-software-for-ecommerce/) Compare 10 live chat software for ecommerce stores in 2026 on price, order data and store integrations. Every price checked September 2026. Comparison