--- title: "AI Memory for WooCommerce and Shopify Support | ThriveDesk" canonical: "https://www.thrivedesk.com/ai/memory/" author: ThriveDesk description: "AI memory keeps what each customer told you, like their size or a lost parcel, so your AI agent and your team start the next reply with what you already know." categories: [page] --- # Your AI agent remembers what each customer told you last time Memory keeps the details that matter from every conversation, like the size a customer wears or the parcel that went missing in March. The next time they write, your AI agent and your team start from there. [Start free trial](https://app.thrivedesk.com/auth/register) [Book a demo](https://www.thrivedesk.com/demo/) 7-day free trial · No card required Saves what matters After each conversation, Neo saves the details worth keeping, like a new address or a size. When something changes, the new memory replaces the old one. You decide what it keeps Choose what Neo remembers and what it never saves, like card numbers. Your team can edit or forget any memory, and a customer can ask Neo to forget one. Your team sees it too Every memory shows next to the conversation, so a teammate knows the customer before they reply. Teammates can add their own. How it works ## How memory shapes a reply [Training](https://www.thrivedesk.com/ai/training/) gives Neo, ThriveDesk’s AI agent, the facts about your store. [Skills](https://www.thrivedesk.com/ai/skills/) give it the steps, and [guidance](https://www.thrivedesk.com/ai/guidance/) sets how it writes. Memory is what it knows about the customer in front of it. 1. 01 ### It saves what’s worth keeping From each conversation, Neo keeps the details that will matter next time, like a size or a delivery address. 2. 02 ### It checks memory before it replies When the customer writes again, on any channel, Neo reads their memories with their orders from your store and uses the ones that fit. 3. 03 ### It keeps memories current When a customer says something new, like a new address, the new memory replaces the old one. Your team can edit or forget any memory. Use cases ## Six things worth remembering Each memory is one short line. Your team can add, edit or forget any of them. - Preference ### Size and fit Wears a medium in tops and a 9 in shoes. Saved from · Chat · Jan 8 - Past issue ### A parcel that went missing Order #1874 was lost in March. We sent a new one by express. Saved from · Email · Mar 3 - Delivery ### Where parcels should go Weekday parcels go to the office, not home. Saved from · Chat · Feb 12 - Contact ### How to reach them Prefers email. Doesn’t want calls. Saved from · Email · Nov 2 - Product interest ### What they’re waiting for Wants to hear when the Sage green mug is back in stock. Saved from · Chat · Apr 2 - Team note ### Something only your team knew Buys for a café. Send wholesale questions to Dev in Sales. Saved from · Added by Dev Testimonials ![weDevs logo](https://www.thrivedesk.com/_astro/wedevs-logo-colored.CZ1zsiJa.svg) > “ ThriveDesk is really easy to use while being super effective. I can say without a doubt that ThriveDesk is the best live chat software for small businesses. ” ![Nizam Uddin](https://www.thrivedesk.com/_astro/nizam.B0IpOeXM.jpg)Nizam Uddin CEO, weDevs ![Brainstorm Force logo](https://www.thrivedesk.com/_astro/surecart-logo.CyVpCQv8.svg) > “ The ThriveDesk team truly exceeded expectations with their exceptional work on integrating SureCart. Their dedication resulted in a powerful integration that surpassed all our requirements. ” ![Sujay Pawar](https://www.thrivedesk.com/_astro/sujay-pawar.S_zk3sed.jpg)Sujay Pawar CEO, Brainstorm Force ![Themefisher logo](https://www.thrivedesk.com/_astro/themefisher-logo.iZiIHaeu.svg) > “ As our business and list of clients grew, user classification data became vital for us. We needed to serve our premium customers first to keep our business running. ” ![Mehedi Hasan](https://www.thrivedesk.com/_astro/mehedi.CxiVuND-.jpg)Mehedi Hasan CEO, Themefisher ![Themesgrove logo](https://www.thrivedesk.com/_astro/tg_logo.mI64JEaF.png) > “ At some point, we were paying top dollar yet not all our support requirements were being met. After some digging, we found ThriveDesk. ” Mohammad Zannatun Nime Support Executive, Themesgrove ![Sigmative logo](https://www.thrivedesk.com/_astro/sigmative-logo.DGIzEm09.svg) > “ I love ThriveDesk so much. It’s easy to use and user friendly — the best choice for anyone who wants to modernize a classic support system and get live chat built in. ” ![Selim Rana](https://www.thrivedesk.com/_astro/selim-rana.CQkT8t1-.jpg)Selim Rana Founder, Sigmative Muslims Day > “ The performance of ThriveDesk is very good, and it’s intuitive. I just tried the AI chatbot — add a few knowledge base articles and it’s answering mostly correctly. ” Abdullah Al H. CEO, Muslims Day FAQ ## Questions about memory Anything else? [Talk to us](https://www.thrivedesk.com/contact/). ### What is memory in ThriveDesk? Memory is what Neo, ThriveDesk’s AI agent, knows about each customer from past conversations: their preferences, past issues and notes from your team. Neo uses it in every channel it answers, and your team sees the same memories in the inbox. ### What does Neo remember? Details that will matter next time, like a size, a delivery address, how a customer likes to be contacted, a past problem and how your team fixed it, or a product they want back in stock. You choose which kinds of details Neo keeps. ### Can I stop Neo from remembering some things? Yes. In memory settings you choose which kinds of details Neo keeps, and you can list things it must never remember, like card numbers or health details. ### How is memory different from training? Training gives Neo the facts about your store, like your return policy. Memory is about one customer: what they told you and what happened before. Neo uses both in the same reply. ### Does memory use my WooCommerce or Shopify data? Yes. Neo reads the customer’s orders from your store along with their memories. ### Does memory work across chat and email? Yes. A memory saved in a chat is there when the same customer writes by email, and the other way around. ### Can my team see and edit memories? Yes. Every memory shows next to the conversation in the inbox. Teammates can add a memory, change one or forget one. ### Can a customer ask Neo to forget something? Yes. When a customer asks, Neo removes that memory from every channel. ### What happens when something changes? When a customer gives Neo new information, like a new address, the new memory replaces the old one. ### Can I turn memory off? Yes. You can turn off any kind of memory in Settings, or turn memory off for the whole workspace. ## Where memory helps [See all use cases](https://www.thrivedesk.com/use-cases/) - ### [Customer insights](https://www.thrivedesk.com/use-cases/customer-insights/) Every conversation is tagged by intent and sentiment, so you see what shoppers ask for. - ### [Automate support](https://www.thrivedesk.com/use-cases/automate-support/) Answer routine questions on email and chat, and pass the rest to your team. - ### [Order & shipping support](https://www.thrivedesk.com/use-cases/order-shipping-support/) Answer “Where’s my order?” and explain returns straight from your store data. - ### [Reply drafter](https://www.thrivedesk.com/use-cases/reply-drafter/) Drafts written from your help center, so agents edit instead of starting cold.