--- title: About ThriveDesk canonical: "https://www.thrivedesk.com/about/" author: ThriveDesk description: ThriveDesk helps teams understand their customers and resolve their inquiries at superhuman scale. An independent company building the best customer support tools for SaaS and eCommerce. categories: [page] --- # What makes us different ThriveDesk helps teams understand their customers and resolve their inquiries at superhuman scale. We’ve always tried to take our own path — and over the years we’ve set ourselves apart in a few ways we’re proud of. 2,000+ startups served Teams of every size run their customer support on ThriveDesk. Independent since 2021 Bootstrapped from day one, building a single product we believe in. A team of 15 A small, senior crew that builds and supports the product directly. ## Our company values 1. 01 ### We answer to customers, not outside investors As an independent company, we only answer to our customers and ourselves. We own our roadmap, our future, and make a product we’re proud of. Our priorities are aligned with yours — and we think our product reflects that. 2. 02 ### We’re not building for everyone, just who we know best Our mission is to build the best customer support tools for SaaS and eCommerce businesses. We focus on our strengths, crafting solutions that fit your world, fuel growth, and deepen customer connections. 3. 03 ### We care about your privacy — and we mean it We keep analytics to the bare minimum. Cookies are used only for compliance, not to track or follow you across the internet with ads. Your actions and files remain private — nobody, not even us, can access them unless you grant permission. 4. 04 ### AI disruption in customer support isn’t coming — it’s here We believe AI will fundamentally reshape customer service. An AI customer support agent can self-learn and resolve 65% of conversations, freeing humans for meaningful connections that truly matter. 5. 05 ### We’re honest and transparent with pricing We don’t offer a free plan — it’s not sustainable. Instead, we provide simple pricing plans tailored for every stage of SMBs. Choose what fits your needs without complicated hidden fees. It’s just that easy. 6. 06 ### We’ve been here since 2021, and we’re far from done We’re dedicated to creating a product that stands the test of time. It’s an honor to grow with our community, and we channel that passion into enhancing ThriveDesk every day. Whether you’ve been with us from the beginning or just joined, thank you. ## The people behind ThriveDesk A small team that builds the product and answers your tickets. Often the same person does both. ![Parvez Akther](https://www.thrivedesk.com/_astro/parvez.D6nO2bZR_Zgxl6.webp) Parvez Akther Chief Everything Officer ![Ekram](https://www.thrivedesk.com/_astro/ekram.QqFoMGZb_Z2vCwkV.webp) Ekram Pixel Whisperer ![Rijoanul Hasan](https://www.thrivedesk.com/_astro/rijoanul.HO1Pv3g-_1Db09O.webp) Rijoanul Hasan Merge Conflict Negotiator ![Rasel Rana](https://www.thrivedesk.com/_astro/rocky.D7KyBwSE_Z1UiE6e.webp) Rasel Rana Chief Uptime Officer ![Raju](https://www.thrivedesk.com/_astro/raju.BD6r3KQK_vUed1.webp) Raju Pixel Apprentice ![Alamin Ahmed](https://www.thrivedesk.com/_astro/alamin.DVPyJyum_ZN6yH1.webp) Alamin Ahmed Chief of Small Screens ![Abu Huraira](https://www.thrivedesk.com/_astro/abu.Bq0Y9gdr_2bEQFP.webp) Abu Huraira Chief Dev Wellness Manager ![Sayed Nur](https://www.thrivedesk.com/_astro/jim.BVW6BpuJ_Z1LUAHE.webp) Sayed Nur Tamer of Databases ## In the press ThriveDesk has been featured and reviewed by publications around the world. ![Future Startup](https://www.thrivedesk.com/_astro/future-startup.7W0kpES5.png) Sep 15, 2022 ### [Building a Global Software Company Out of Bangladesh: An Interview With Parvez Akhter, Founder of ThriveDesk](https://futurestartup.com/2022/09/15/an-interview-with-parvez-akhter-founder-ceo-themexpert-and-thrivedesk/) An in-depth founder interview on bootstrapping ThriveDesk and building a global SaaS company from Bangladesh. ![AppSumo](https://www.thrivedesk.com/_astro/appsumo.BqgT8LCw.svg) Deal ### [ThriveDesk — AI Customer Service Platform](https://appsumo.com/products/thrivedesk/) ThriveDesk’s AppSumo listing, where it earned strong verified buyer reviews as a Help Scout and Intercom alternative. ![Dorik](https://www.thrivedesk.com/_astro/dorik.D0tTB8U0.svg) Review ### [ThriveDesk Review: Best Customer Service Software for SaaS](https://dorik.com/blog/thrivedesk-review) A full review positioning ThriveDesk as a strong, affordable shared inbox, live chat, and knowledge base for SaaS. ![WPPool](https://www.thrivedesk.com/_astro/wppool.Cngq7nCQ.svg) Review ### [Is ThriveDesk the #1 Customer Support Tool for SaaS? We Tested It](https://wppool.dev/is-thrivedesk-the-best-customer-support-tool/) A hands-on evaluation of whether ThriveDesk is the best customer-support tool for SaaS teams. ![WPfounders](https://www.thrivedesk.com/_astro/wp-founders.rWM94aav.svg) Jul 11, 2023 ### [Parvez Akhter — Founder & CEO of ThriveDesk, ThemeXpert & WPSmartPay](https://wpfounders.com/wordpress-plugin/parvez-akhter-thrivedesk/) A founder success story on how ThriveDesk grew out of ThemeXpert’s own customer-support needs. ![InfluenceWP](https://www.thrivedesk.com/_astro/influencewp.8oM9amaZ.webp) Review ### [ThriveDesk WordPress Plugin — First Look](https://influencewp.com/thrivedesk/) A first-look review of the ThriveDesk WordPress plugin as an all-in-one shared inbox, live chat, and knowledge base hub. ## Frequently asked questions A few common questions about who we are and how we work. Want to see ThriveDesk in action? [Book a demo](https://www.thrivedesk.com/demo/) ### What is ThriveDesk? ThriveDesk is a customer support platform — shared inbox, live chat, automation, AI, and a knowledge base — built for SaaS and eCommerce teams. ### Who owns ThriveDesk? We're an independent company with no outside investors. That means our roadmap is driven entirely by our customers and our own standards, not by a board. ### When was ThriveDesk founded? We've been building ThriveDesk since 2021, out of Delaware in the United States. ### Do you offer a free plan? No. A free plan isn't sustainable for a product we intend to support for the long term. Instead we keep pricing simple, with plans for every stage of a growing business. ### How does ThriveDesk use AI? Our AI support agent can self-learn and resolve 65% of conversations on its own, freeing your team to focus on the conversations that need a human touch. ### How do you handle my data? We keep analytics to the bare minimum and use cookies only for compliance — never to track you across the internet with ads.